Business Process Automation Services

We automate repeatable workflows with clear triggers and finish lines: employee onboarding, document generation, lead-to-CRM routing, quote-to-invoice handoffs, invoice reminders, approval requests, ticket triage, reporting, document extraction, and data movement between tools. We start with one bounded process and its exceptions rather than promising to automate an entire business at once.

Yes. When the process already lives in Google Forms, Sheets, Docs, Drive, Gmail, or Calendar, we can often build the workflow inside the client-owned Google Workspace account. That keeps access, files, and operating ownership in the environment the team already uses, without adding a separate automation platform when it is not needed.

Yes. We design document workflows that classify files, extract agreed fields, validate required values, route exceptions for review, and write approved data into the destination system. The scope defines document types, expected fields, accuracy tests, sensitive-data controls, and the human review threshold before production use.

Marketing automation is one subset. It covers lifecycle email, WhatsApp, SMS, audience segmentation, and campaign triggers, which also sit inside our Direct Marketing service. Business automation goes across the operation: sales routing, reporting, approvals, onboarding, service delivery, document handling, and system integrations.

No. Deterministic rules are safer and easier to test for many tasks. We use AI only where interpretation adds value, such as classifying an enquiry, extracting fields from a document, summarizing a record, or drafting a response. Financial decisions, customer-facing messages, and other high-risk actions keep explicit human approval unless the scope supports a different control.

We build a scored question set from approved source material, define what a correct answer and a safe refusal look like, and test retrieval, citations, unsupported claims, and permission boundaries. The same set is rerun after prompt, model, source, or workflow changes so accuracy does not silently regress.

Discovery documents where data lives, which fields contain personal or confidential information, who should have access, what is logged, and whether the workflow should run in a client cloud account or a self-hosted environment. We minimize unnecessary data movement, keep credentials client-controlled where possible, and document NDA or DPA requirements before the build. We do not use client data to train GrowNexus-owned models; any third-party provider retention or training terms are documented for approval.

We choose the platform after mapping the workflow, existing accounts, data sensitivity, integration requirements, and maintenance capacity. That may be n8n, Make, Zapier, native CRM automation, or a small custom integration. We do not force a new platform when the tools you already pay for can do the job reliably.

You do. Production accounts, API credentials, business data, workflow definitions, and documentation stay in client-controlled systems wherever the platform permits it. We document dependencies, failure alerts, and maintenance steps so the workflow is not held hostage by an agency account.

Pricing follows the number of systems, workflow branches, data sensitivity, testing burden, and support requirement. We scope a bounded pilot after the workflow audit, then quote the build and any monitoring period separately. You receive the workflow boundary, deliverables, ownership model, and exclusions before implementation starts.